FAQ

How much is shipping?

  • USA shipping: $5
  • Canada shipping: $20
  • International shipping: $25
  • Shipping is free for USA orders $50+

 

When will my order ship?

  • We process and ship orders within 1-3 business days. At times when we're experiencing high order volume, your order may take longer to ship. You'll receive your tracking number via email once your order has shipped. Please allow up to 48 hours for tracking to update in the system.
  • Orders within the U.S. are typically delivered within 1-4 days from shipment, sometimes sooner. International shipments typically arrive within 1-2 weeks.
  • We are not responsible for any carrier related delays. 

 

Where are you located?

  • We are located in Arlington, VA.

 

If for any reason, your tracking number hasn't updated within the past 7 days, please go onto the USPS website and file a missing mail search. We have provided instructions on how to do this below. 

1. Go to:

https://www.usps.com/help/missing-mail.htm

2. Scroll down to #3 (Submit a Missing Mail Search Request)

3. Click on "Start Your Missing Mail Search"

4. Enter your tracking number and fill out as much information as you can

5. Submit missing mail claim

6. USPS will contact you directly through email or the phone number you provided about your package

Information you may need:

  • Orders are shipped out in a 4x8 holographic silver bubble mailer
  • Each jewelry piece comes individually packaged in a sealed holographic bag