FAQs

How much is shipping?

- U.S. shipping: $5

- Canadian hipping: $20

- International shipping: $25

- FREE shipping on orders $50+ (US only)

 

What if the size I want isn't listed?

- Please leave us a note during checkout in the "Order special instructions" box letting us know what length you'd like for your necklace(s)! 

- You may also click the "Contact" link and shoot us an email or dm us through Instagram. We can make chain sizes whatever length you'd like!

 

When will my order ship?

- Most orders ship out within 1-3 days. At times when we do happen to receive a high volume of orders, order processing time is extended to 3-7 business days.

- We apologize for any inconvenience this may cause, so please plan accordingly if you're purchasing items as gifts for loved ones and friends. Thank you all so much for the continuous love and support!

 

When will I receive my order?

- Orders usually arrive to your door within 1-4 days from shipment.

- If for any reason, your tracking number hasn't updated within the past 7 days, please go onto the USPS website and file a missing mail search. We have provided instructions on how to do this below. 

1. Go to:

https://www.usps.com/help/missing-mail.htm

2. Scroll down to #3 (Submit a Missing Mail Search Request)

3. Click on "Start Your Missing Mail Search"

4. Enter your tracking number and fill out as much information as you can

5. Submit missing mail claim

6. USPS will contact you directly through email or the phone number you provided about your package

 

Why does my tracking number say "Pre-Shipment?"

- This means that your shipping label was created / printed out already. Most items are made to order, so we're working hard to prepare them for shipment!

- This could also mean that your order was already dropped off at the post office, but the tracking just has to update in the system. Please allow up to 48 hours for tracking to appear.